Personally, one of the main problems when it comes to NHS is paperwork.
Some peoples documents are printed on paper and some are saved on the computer system. some are on both! The bad thing about this is if the paper document gets lost, someone would only have half of their health record. On the other hand, if the electronic document gets deleted, that means they would also have just half of a health record. However, hopefully, there should be backup on the computer to make sure it hasn't deleted.